About Us

Launched in Oct 2016, the Rokidoki.com website brought the success by diversifying into beauty, fashion and lifestyle products, and quickly established itself as an exciting and unique shopping destination. We at Rokidoki pride ourselves on our wide selection of quality products from premium brands across Asia. Our selection features everything from beauty products and casual or chic fashion for women, men and children to home accessories, decorations, gadgets, lifestyle items, outdoor equipment, travel goods, pet supplies and more.

With our meticulously curated collections and recommendations, we serve our customers across the globe for every occasion or situation. Our commitment to quality and our “customers first” mindset has helped Rokidoki become one of the fastest growing e-commerce businesses worldwide.


Our Mission
"To provide customers with an exciting shopping experience, superior service and a fine selection of affordable, high quality Korean beauty products, and Asian fashion and lifestyle products."

Rokidoki's future business strategies are to continue striving for a perfect customer experience to maintain our competitive edge, to build strategic alliances with premium brands, and to grow and develop our talents to maintain our business success.


Our Promise
We want the best for our customers, so we're offering 100% Satisfaction Guaranteed on your entire shopping experience with Rokidoki. Read about our service guarantees below.

 

Shipping

If you do not receive your order within the estimated delivery time, please contact our Customer Service Team. Lost shipments will be reshipped to you without extra handling or shipping fees.

 

Returns and Exchanges
If you're dissatisfied with a purchase from Rokidoki, you can send it back to us within 14 days for an exchange or return. The issue can be size or color or anything at all. Your satisfaction is our concern, so if for any reason you're unhappy with a product, you can talk to us.

 

Quality
Rokidoki stands behind the quality of our products. If you receive items that are defective or with flaws, from a small hole or tear to a broken thread or seam, please let us know and we'll arrange for a free return or replacement item.

 

Customer Service
Our Customer Service Team is always ready to assist you with any questions or concerns. If you send us an email, we'll reply within 2 business days.