Delivery Policy

 

**COVID-19 delays**

Due to the ongoing issues with COVID-19, there may be longer than usual delays with some of your orders.

We sincerely apologize but trust everyone will understand that we are all facing an unprecedented situation.

**Please note, we have temporarily disabled shipping to some countries due to COVID-19. 

 

1.Estimated Delivery Time

  • North America - 5 to 20 business days
  • Oceania - 5 to 20 business days
  • Europe - 5 to 25 business days
  • Asia - 5 to 20 business days
  • Rest of world - 10 to 30 business days
  • UK and Germany - 10 to 40 business days

2.Delivery and Tracking

  • All orders come with tracking numbers via email and/or text message. You may also check from within your account. For orders sent via Korea Post, tracking may show only after arriving at the destination country. In some cases, tracking may not be available at all. In this case, we advise you to wait patiently and contact your local post office.

    If you do not receive your order 2 weeks after receiving your tracking information, please contact our Customer Care Team at info@rokidoki.com

3.Shipping Delays and Possible Failed Delivery

  • In some cases, some orders may randomly be subjected to customs clearance procedures which can cause delays from the original estimated delivery time. 
  • You are liable for submitting the correct shipping address in English characters only. We are not responsible for undeliverable packages due to errors on the address or absentees at the moment of delivery. A tracking number is provided for every shipment to minimize any risk of lost packages. If the order returns to us because of customs or delivery problems and you would like it to be re-shipped, you will be responsible for all the shipping and handling fees (including the returned shipping fee The Rokidoki Company pays). If you would like a refund, we'll refund only the product price and will not include shipping and handling costs incurred at the time of purchase.

4.Customs and Tax

  • Our items are generally not taxed in most countries. Please be aware that some countries have policies that restrict the import of certain cosmetics. In order to prevent any issues, please check your country's policies on shipping cosmetics because any shipping issues that may occur are the responsibility of the recipient. Depending on your country's customs and tax policies, there may be additional taxes and fees. We have no control over the process or additional charges associated with the delivery and importation of your order into your country. We do not benefit in any way from these charges. Please be sure to contact customs in advance to be sure of safe shipping and customs policy information.
  • If additional documents are needed for customs clearance, we will do our best to provide the necessary paperwork although this cannot be guaranteed.